Last updated: November 15, 2026

We want you to be happy with your order. If something isn’t right, you can return it within 30 days of delivery.

Return window

You can return most items within 30 days of the date you received them. After 30 days, we can no longer accept a return or offer a refund.

Return conditions

To be eligible for a return, items must be:

  • Unused and in the same condition you received them.
  • In their original packaging, with all tags, inserts and accessories included.
  • For books: free of writing, highlighting or other damage.

Items that are used, damaged by the customer or missing parts may be refused or refunded only in part. We will contact you before issuing a partial refund.

How to start a return

  1. Email support@ombrals.com with your order number and the item(s) you want to return.
  2. We reply within 1 business day with your return authorization and the return address.
  3. Pack the item securely and ship it to the address we provide. We recommend using a tracked shipping service.

Please do not send items back without contacting us first, as returns without an authorization can be delayed.

Return shipping costs

  • Damaged, defective or incorrect item: return shipping is free. We send you a prepaid return label.
  • Any other reason (for example, you changed your mind or ordered the wrong model): you pay for return shipping.

We do not charge restocking fees.

Refunds

Once your return arrives, we inspect it and email you to confirm. Approved refunds are issued to your original payment method within 5 business days of receiving the return. Depending on your bank or card issuer, it may take another 5–10 business days for the refund to appear on your statement.

Original shipping charges are refunded only when the return is due to our error (a damaged, defective or incorrect item).

Damaged, defective or wrong items

If your order arrives damaged or defective, or you received the wrong item, email us within 30 days of delivery with your order number and a photo of the problem. You can choose a replacement or a full refund, including the shipping you paid.

Exchanges

We don’t offer direct exchanges. To get a different item, model or colour, return the original item for a refund and place a new order.

Order cancellations

You can cancel an order at no cost before it ships. Email us as soon as possible with your order number. If the order has already shipped, you can return it under this policy once it arrives.

Contact

Email: support@ombrals.com
We reply within 1 business day.