Last updated: November 15, 2026

This policy explains where Ombrals ships, how long delivery takes and what it costs. If you have a question that isn’t answered here, email us at support@ombrals.com.

Where we ship

We currently ship to addresses in the United States, including Alaska, Hawaii and APO/FPO/DPO military addresses. We do not ship internationally at this time.

Shipping costs

  • Free standard shipping on orders of $35.00 or more (before taxes).
  • $4.99 flat-rate standard shipping on orders under $35.00.

The shipping cost for your order is shown at checkout before you pay. We never add shipping charges after an order is placed.

Delivery times

  • Order processing: 1–3 business days. Business days are Monday to Friday, excluding US federal holidays.
  • Transit time: 3–7 business days after your order ships.
  • Total estimated delivery: 4–10 business days from the day you place your order.

Delivery estimates are not guaranteed. Carrier delays, severe weather and peak holiday periods can occasionally add time.

Order tracking

When your order ships, we email you a shipping confirmation with a tracking number. Orders with several items may ship in more than one package; if so, you will receive a tracking number for each package at no extra cost.

Shipping address

Please check your shipping address carefully at checkout. If you notice a mistake, email us as soon as possible. We can update the address only if the order has not shipped yet. We are not responsible for orders delivered to an incorrect address entered at checkout, but we will help you work with the carrier to recover the package.

Lost, late or damaged packages

If your tracking shows your package as delivered but you cannot find it, or if it arrives damaged, contact us within 30 days of the delivery date at support@ombrals.com with your order number (and photos for damaged items). We will send a replacement or issue a full refund, including any shipping you paid.

If your package has not arrived within 10 business days after shipping, let us know and we will look into it with the carrier.

Contact

Email: support@ombrals.com
We reply within 1 business day.