Last updated: November 15, 2026

This Privacy Policy explains how Ombrals (“we”, “us”) collects, uses and shares personal information when you visit www.ombrals.com or buy from us. If you have questions, contact us at support@ombrals.com.

Information we collect

  • Information you give us: your name, email address, shipping and billing address, phone number and the contents of messages you send us.
  • Order information: the products you buy, order totals and order history.
  • Payment information: payments are processed by our payment providers. We do not store your full card number on our servers.
  • Device and usage information: your IP address, browser type, pages viewed and similar data, collected through cookies and similar technologies.

How we use your information

  • To process, ship and support your orders, including returns and refunds.
  • To communicate with you about your order and reply to your questions.
  • To keep our website secure and prevent fraud.
  • To understand how our website is used and improve it.
  • To send marketing emails, only if you have agreed to receive them. You can unsubscribe at any time using the link in each email.
  • To comply with legal obligations.

How we share your information

We do not sell your personal information. We share it only with:

  • Payment processors, to take payment for your order.
  • Shipping carriers and fulfilment partners, to deliver your order.
  • Service providers who help us run our store, such as website hosting, email and analytics providers, under agreements that protect your information.
  • Authorities, when required by law or to protect our rights and the safety of others.

Cookies

We use cookies to keep your cart working, remember your preferences and understand how visitors use our site. You can block or delete cookies in your browser settings, but parts of the store, such as the cart and checkout, may not work without them.

How long we keep information

We keep order records for as long as needed to fulfil orders and to meet tax, accounting and legal requirements. We keep other information only as long as it is needed for the purposes described above.

Your rights

Depending on where you live, you may have the right to access, correct or delete the personal information we hold about you, to object to certain uses, or to receive a copy of it. California residents have rights under the California Consumer Privacy Act, including the right to know what we collect and to request deletion. To make a request, email support@ombrals.com. We will not discriminate against you for exercising these rights.

Security

We use reasonable technical and organisational measures to protect your information, including encrypted (HTTPS) connections. No method of transmission or storage is completely secure, but we work to protect your data.

Children

Our store is not directed at children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Contact

Email: support@ombrals.com